The provided text outlines a training module for Emergency Medical Technicians focused on Crew Resource Management (CRM). It defines CRM as a method for optimizing human performance and minimizing errors by effectively utilizing all available resources, drawing principles from the aviation industry. The document explains the benefits of CRM to EMS, such as improved safety, team performance, and situational awareness. Furthermore, it details five guiding principles of CRM: situational awareness, decision-making, workload/task management, teamwork, and communication, along with specific communication techniques like advocacy/inquiry. Finally, the text enumerates characteristics of effective team leaders and members and elaborates on how CRM reduces errors in patient care through enhanced communication and a safe environment for error identification.